Terms of Service

Last Updated: 16th of January 2025

Welcome to Debu Media S.R.L. (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Eligibility

• You must be at least 18 years old or the age of majority in your country to use our Services.
• By using the Services, you represent and warrant that you meet these requirements and have the legal capacity to enter into this agreement.

2. Services Provided

Debu Media S.R.L. provides hosting, web design and development, and SEO services as described on our website. Details of each service and hosting package are outlined in the respective product descriptions.

3. User Responsibilities

• You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations, including EU regulations.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• You must not:
  • Upload, post, or otherwise transmit content that violates any applicable law, regulation, or third-party rights.
  • Use the Services to send unsolicited bulk emails (spam).
  • Attempt to interfere with or disrupt the operation of our Services.
  • Host, distribute, or promote the following types of content:
    • Pornographic or adult material.
    • Gambling-related content.
    • Cryptocurrency mining, trading, or related activities.
    • Malware, phishing scams, or other harmful software.
    • Content that infringes on intellectual property rights.

4. Payment and Billing

• Fees for Services must be paid in advance, as outlined on our website or invoice.
• Payments are non-refundable. Refunds will not be provided unless explicitly stated otherwise in the product description or required by law.
• There are no setup fees unless specifically stated on the product page.
• Failure to pay may result in suspension or termination of your Services.

5. Fair Usage Policy

• Hosting packages include resource allocations based on the selected package’s specifications.
• Users are expected to use resources responsibly and within the agreed limits of their hosting plan.
• Activities that violate these Terms or disrupt network stability (e.g., DDoS attacks, illegal activities) may result in suspension or termination of services.
• Resource upgrades or adjustments are available upon request for users requiring additional capacity.

6. Cancellation and Termination

• You may cancel your Services at any time by contacting us via the methods specified on our website or by using your Hub dashboard.
• We reserve the right to terminate or suspend your account if you violate these Terms or engage in prohibited activities.

7. Data Protection and Privacy

• We comply with the EU General Data Protection Regulation (GDPR). Our Privacy Policy explains how we collect, use, and protect your personal data.
• By using our Services, you consent to our data practices as outlined in our Privacy Policy.

8. Backup Policy

• While we provide automated backups as part of our Services, users are responsible for maintaining their own backups to ensure data security.
• We are not liable for data loss due to user actions or circumstances beyond our control.

9. Service Availability

• We aim to provide 99.9% uptime for our hosting services. However, we are not liable for interruptions due to maintenance, upgrades, or circumstances beyond our control.
• Scheduled maintenance will be communicated in advance whenever possible.

10. Limitation of Liability

• To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.
• Our total liability for any claim arising from the Services shall not exceed the amount paid by you for the specific service during the prior 12 months.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising out of your use of the Services or violation of these Terms.

12. Force Majeure

• We are not liable for delays or failures resulting from events outside our reasonable control, including but not limited to acts of God, natural disasters, strikes, or governmental actions.

13. Changes to Terms

• We may update these Terms from time to time. Changes will be effective upon posting to our website.
• Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

14. Severability

• If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Romania and applicable EU regulations.
• Any disputes arising from these Terms or your use of the Services shall be resolved in the competent courts of Romania.

16. Acceptable Use Policy

• Users must adhere to ethical and lawful practices when using our Services.
• Any behavior that could harm our reputation, operations, or other users is strictly prohibited.

17. Intellectual Property

• All intellectual property rights related to our Services, including trademarks, logos, and content, remain the sole property of Debu Media S.R.L.
• You may not copy, reproduce, or use these without prior written consent.

18. Third-Party Services

• Certain features of our Services may rely on third-party tools or services. By using our Services, you agree to comply with the terms and conditions of these third parties.
• We are not responsible for any issues or liabilities arising from the use of third-party services.

19. Complaints and Escalation

• If you have concerns or complaints regarding our Services, please contact us via email at marius@debumedia.ro.
• We will respond within fourteen (14) business days to address your concerns and work towards a resolution.

20. Promotional and Free Trial Offers

• Promotional offers and free trials are subject to change or cancellation without prior notice.
• Misuse of promotional offers or free trials may result in immediate termination of services.

21. Contact Information

If you have any questions about these Terms, please contact us:

• Email: marius@debumedia.ro
• Address: Available on request
• Phone: Available on request

By using our Services, you agree to these Terms of Service.

Thank you for choosing Debu Media S.R.L.!